Open resources

Bring the method
to the meeting.

Download the editable workbook and printable working pages. Start with illustrative figures, replace them with your own records and review the assumptions with your team.

Channel Playbook Working Templates

Editable calculation sheets for channel fulfilment, the ARR bridge, contribution and capacity. The example figures are illustrative.

Spreadsheet · Public download · No registration
Download XLSX

Channel Playbook Working Pages

Printable prompts for customer, partner, service, people, market and alliance/country decisions. Use them to record evidence, owners and the next review.

Printable PDF · Public download · No registration
Download PDF

Editable working pages

Use a local Word-compatible copy to type your answers and adapt the prompts for a meeting.

Editable document · Public download · No registration
Download DOCX

Use a copy.
Keep the evidence.

The worksheet is a way to organise the conversation. The achievement is a decision the people involved can carry out.

  1. Save a working copy before changing the example.
  2. State the customer group, measure, period and cost policy.
  3. Replace assumptions with records and mark what is still unknown.
  4. Check the calculation and name the person responsible for the next action.
  5. Review what changed at the agreed date.

Provider courses & lab catalogues

Continue with the platforms.

These are external provider resources. Their accounts, terms and charges are separate from this open companion. Availability was checked on 1 November 2026.

  • Microsoft Learn: Introduction to AI concepts ↗

    A public introductory module with an AI-workloads exercise. Microsoft sign-in is needed to record an assessment pass on your provider profile.

    Public learning content · Provider account for recorded achievements
  • AWS Skill Builder: courses and hands-on learning ↗

    The provider distinguishes free digital resources from subscription learning experiences. Use its catalogue to check the selected course or lab before starting.

    Provider sign-in · Free and paid options · Some immersive labs require a subscription
  • Google Skills: Introduction to Generative AI ↗

    An introductory microlearning course. Google lists this introduction as no-charge learning; sign-in is used for provider progress and achievements. Other labs and subscriptions have their own conditions.

    Introductory course · No charge as listed by Google AI · Provider account for progress
Working with sensitive information

Use fictional or anonymised information in training. Keep confidential customer and partner records within the systems and permissions your organisation has approved.

Keep going

A resource is more useful
with a decision to make.

Practise

Try a fictional case

Test your reasoning before bringing a real commitment to a meeting.

Choose a scenario →
Check

Review the source

Use the dated references and current primary documents for changing rules and offers.

Sources & updates →